The metric set that lets an owner run a shop remotely

We examined the operating model of an auto repair shop to find where, inside standard workflows, margin is lost or earned. From that we built a system of interdependent metrics that explains fluctuations in revenue and profit and traces them to their root causes. Shop management collects and analyses the data; the owner reads deviations from norm without being on site. Includes 2024 benchmark figures for California for calibration. The client implemented the metric set.